Donut Circuit Delete Account and Data
Start a request without the app
Email support@altheagroup.net using one of the request links below. Choose account and associated data deletion, or support correspondence deletion. Opening a link only prepares an email: review it and send it in your email app. If no email app opens, write to the address directly. There is no website submission or automatic deletion.
What to include
State Donut Circuit, your request type, whether you can still access the app, and a reply address. If available, mention platform and app version. Do not send passwords, raw authentication tokens, payment-card information or identity documents in your initial request. Do not post account identifiers publicly.
Ownership verification
An email address or a supplied UID alone does not prove ownership of an anonymous Firebase account. Support will explain the verification needed before any account action. If you cannot access the app, tell us; do not reinstall just to send a request. We cannot promise recovery or deletion of an account we cannot safely verify.
What deletion can cover
The request may cover the game account and associated data controlled by Althea Group, and/or support correspondence. Backend account deletion is not yet verified as operational. Support must establish which records exist and what can be deleted before confirming the outcome. Sending a request is not confirmation that Auth, cloud saves or purchase-provider records have been erased.
Device data, purchases and retained records
We cannot remotely erase saves, preferences, backups or recovery records held only on your device or in your own backups. Deletion can be irreversible and may affect recovery or game entitlements. It does not itself refund a store purchase or cancel any store-managed subscription if one exists. Apple, Google and other providers may retain transaction or security records under their own obligations. Any retention exception, reason and period must be explained for the verified request; no unverified duration is promised.
Acknowledgement and outcome
There is no automatic website acknowledgement. Support replies by email after reviewing the message and any necessary verification. A request remains pending until support explicitly confirms completion, a limitation or a failure. No response deadline or automated retry service is promised here. Contact support again if you need an update.
Privacy of your request
Your message and reply address are used to handle the request through support email. Keep the initial message minimal. See the draft privacy policy for unresolved retention and provider review items.