Guest Privacy Policy

Mina Pool Villa

Effective date: August 2026

This Privacy Policy applies specifically to guests and prospective guests of Mina Pool Villa (Property ID 68629137), operated by Althea Group Co., Ltd. ("we," "us," "our"), a company registered in Thailand (Registration No. 0105568020042). It covers information collected through bookings, guest communications, and your stay — separate from our general website policy at altheagroup.net/privacy, which covers website usage only.

1. Information We Collect

• Booking details: Name, phone number, email address, nationality, check-in/check-out dates, number of guests, and special requests, submitted via OTA platforms (Airbnb, Agoda, Booking.com, Trip.com), our channel manager (Little Hotelier), direct inquiry, or agents.
• Identification documents: Passport or Thai ID copy, collected at check-in.
• Payment information: Bank transfer or PromptPay confirmation details. We do not store credit card numbers or process international card payments.
• Communications: Messages sent via Facebook Messenger, LINE, or WhatsApp, including automated replies from our Meta AI assistant.
• Security footage: CCTV coverage of common/shared areas of the property (not guest bedrooms) for guest and property safety.
• Reviews and feedback: Any reviews or feedback you submit via Google, OTA platforms, or directly to us.

2. How We Use This Information

• To process and confirm your reservation
• To comply with applicable Thai legal requirements
• To communicate with you before, during, and after your stay
• To process payment and issue refunds where applicable
• To respond to reviews and improve guest experience
• To ensure property security and resolve disputes (e.g. damage claims)
• With your consent, to send you promotional offers (e.g. returning-guest discounts)

3. Legal Basis for Processing

We process guest data on the basis of: (a) performance of a booking contract, (b) compliance with Thai legal obligations, and (c) legitimate business interests (security, dispute resolution).

4. Who We Share Data With

• OTA platforms (Airbnb, Agoda, Booking.com, Trip.com) and Little Hotelier, as needed to manage your booking
• Thai government authorities, where required by law
• Meta/Facebook, for guests who message us via Messenger
• We do not sell guest data to third parties for marketing purposes

5. Data Retention

We retain booking and identification records for the period required under Thai law and for our own accounting/tax records, after which they are securely deleted. CCTV footage is retained until storage capacity is reached and older footage is automatically overwritten (currently approximately 5 days for the gate/entrance camera and 22 days for the pool area camera), unless retained longer for an active dispute or security incident.

6. Your Rights

Under Thailand's Personal Data Protection Act (PDPA), you have the right to request access to, correction of, or deletion of your personal data, and to withdraw consent for marketing communications at any time. To exercise these rights, contact us using the details below.

7. Security

We take reasonable technical and organizational measures to protect guest data from unauthorized access, loss, or misuse.

8. Changes to This Policy

We may update this policy from time to time. The effective date above reflects the most recent revision.

9. Contact

Althea Group Co., Ltd.
amorn@altheagroup.net
487/39 Ratchaprarop Road, Makkasan, Ratchathewi, Bangkok, Thailand